Finding Help for Common ProblemsChapter 3Step 2.Ĭontact Your InstructorIf you have questions about using SAS OnDemand for Academics, then contact yourinstructor. Review Commonly Asked Questions, SAS Notes, and SASDocumentationUse the key word “ondemand academics” to search for issues specific to SAS OnDemandfor Academics from these sources:“Commonly Asked Questions: SAS OnDemand for Academics: Enterprise Miner”on page 34.SAS Notes, a database of common technical issues found at:SAS Product Documentation at: Step 5. Finding Help for Common ProblemsCheck the commonly asked questions about SAS OnDemand for Academics: EnterpriseMiner in this section and follow the procedures below for additional help.Where Can Students Find HelpStudents should be asked to follow the steps below to resolve any support issues thatthey encounter:Step 1.
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